The progress in telecom infrastructure has resulted in a shift of its role within a business environment. The transition, from being a less significant part of the business to the source of businesses' sustainable competitive advantage, produces a ripple effect across the range of managed services market, establishing new standards service providers have to offer and sustain to win in this complex market.

The telecom-enabled economy creates significant market demands for managed service providers as businesses are constantly faced with a multitude of challenges, the foremost of which are:

• Businesses require real-time visibility to monitor their communication networks
• High investment costs to keep up with changing telecom technology
• Broad range of networks to manage with limited expertise
• Environmental clash of legacy systems and new telecom technologies
• Global operations spanning geographies, time zones and technologies

Businesses have come to rely on more than just transport infrastructure, but the services that run over that transport. Managed service providers are thus required to adapt with the progress in remote technology, as these remote tools allow them to virtually control their clients' entire network operations off-site.

Thus, the managed service providers market evolves with the increasing complexity of the telecom infrastructure. By expanding the range of service offerings, managed service providers further differentiate themselves and assure peace of mind to their customers.

Now, for the good news. Centina Systems presents NetOmnia^TM, the world-class customer-centric service assurance system specially designed to monitor, manage and measure network operations, with focus on customer and service-centric network operations and productivity gain.

With NetOmnia^TM in their toolbox, the managed service providers can offer:

• Managed NOC services to the end customer, using virtualization manager functionality of NetOmnia^TM. From a single system, the managed service provider can monitor multiple customer networks, while providing information isolation and security to the end customers.
• Service visibility to the end customer. With NetOmnia^TM service definition manager the service provider can define service layer that could be made up of multiple heterogeneous network devices and offer a customer service web portal to the end customer. Using the web portal the end customer can then monitor the services offered in real time. The portal can be configured to be information only or with co-management capability. This truly builds a transparent collaboration environment between the end customer and the service provider, thus increasing the customer satisfaction and reducing churn. The service provider can truly differentiate their offering from competition.

To accomplish this, Centina Systems uses the latest software technologies and techniques to build a comprehensive system that is easy to develop and maintain, with more functionality, scalability and integration, than competing systems. Thus, NetOmnia^TM offer managed service providers with a best-in-class customer-centric service assurance system that can manage multiple customer network operations and offer service visibility to their end customers.

KEY FEATURES OF NETOMNIA^TM

• Consolidate and monitor multiple network operations - provide real-time information isolation; provide control and problem detection - all enabled by the unique NOC virtualization feature
• Define services that are made up of multiple heterogeneous network devices
• Provide service differentiation with customer portal and provide service visibility to the end customer
• Provide scalable and resilient architecture that can grow with the business
• Improve process efficiencies and automate NOC functions with integrated advanced workflow engine
• Track NOC performance and trends with report engine
• Provide 99.999% uptime with high availability option
• No single point of failure in hardware or software
• Return-on-investment and greater efficiency in business processes.